RECARO awarded as Airbus Supplier
Supplier Support Rating shows high level of performance
Airbus continuously collaborates with its suppliers on customer satisfaction. For this purpose, the aircraft manufacturer surveys its customers once a year with the industry-renowned “Supplier Support Rating“. Airbus honors Recaro Aircraft Seating with a rating certificate. Recaro Aircraft Seating consistently maintains its good score with the ambition to reach excellence next year. The main criteria for the valuation are product reliability, spares on-time delivery, quick response times of customer service, and cost. Recaro is also expanding its customer service support and was issued the first STC (Supplemental Type Certificate) approval for Airbus A321.
“This award by Airbus shows that our long-term strategic planning for strong customer satisfaction is paying off,” says Dr. Mark Hiller, Chief Executive Officer and Shareholder of Recaro Aircraft Seating. “It is a great incentive to the company and team. An important asset is to be a comprehensive solutions provider.”
The picture shows from left to right:
Jason Handsaker, Technical Support Manager, Recaro Aircraft Seating; Andrew Knee, Supplier Support Management Customer Services, Airbus; Oliver Carmincke, Vice President Customer Service, Recaro Aircraft Seating