As an international brand company with German roots, we at RECARO pursue the vision of improving the performance of people in motion like no other. In keeping with our tradition, Safety, Quality, and Ingenious Design are at the core of all that we do. This allows us to exceed the expectations of our customers every day and make performance something you can feel: Feel Performance.

In addition to RECARO Holding and RECARO Child Safety, our corporate group also includes RECARO Aircraft Seating headquartered in Schwäbisch Hall. We develop, produce, and market innovative seats for economy and business class, which meet the highest standards when it comes to comfort, lightweight construction, and design. As an internationally renowned brand, we are one of the world’s three largest suppliers of aircraft seats with our premium products. To enhance our team, we are looking to fill the following position at our site in Fort Worth at the earliest possible date:

Technical Support Engineer I

Overview

The Technical Support Engineer will serve as the "Project Engineer for Product Support functions. This person will be responsible for coordinating all post production activities with the Technical Support Program Manager and communicate all field issues back to RECARO internally. The Technical Support Engineer will be responsible for coordinating internal support to achieve optimum satisfaction to meet customer’s expectations with regards to engineering, and field modification support.

Responsibilities

  • Provide onsite support for customer training, accompanied by Technical Support Program Manager.
  • Provide onsite technical support to customer’s maintenance and engineering group. Occasional trouble shooting and product improvement suggestions will be essential.
  • Assists in the planning, scheduling and tracking of Engineering tasks; provides detailed report to Technical Support Program Management and Technical Support Management under the Supervision of Lead Technical Support Engineer.
  • Efficiently coordinate technical resolutions for field issues, maintenance issues, and Engineering issues with all internal responsible departments. 
  • Provide technical support to Service Coordinators to ensure optimum delivery performance and support to RECARO’s customers.
  • Provide technical support to RECARO’s 145 Repair Station
  • Initiate/implement design changes in PLM system 
  • Coordinate product improvements and new projects with the Technical Support Program Manager to ensure on-time delivery of product.
  • Act as the liaison between the Technical Support Program Manager and Core Engineering for issue resolution.
  • Participates in telecoms and meetings with overseas based Engineers and Program Management to collaborate and coordinate Engineering issues, including design changes and requests from customers.
  • Assists in the writing of Service Bulletins pertaining to modification of fielded seats; and in the coordination of service bulletin approval with airworthiness authorities.
  • Supports Purchasing and Spares by providing bills of materials and documentation to support sourcing of components.

Qualifications

Education/Experience:

  • Bachelor’s Degree required in Aeronautical or Mechanical Engineering field; or equivalent combination of education and experience. 
  • Aviation maintenance and mechanical engineering experience is highly desired.
  • SAP and Siemens Teamcenter experience is highly desirable.
  • Basic understanding of aircraft seat parts and some familiarity with FAA rules and regulations
  • Ability to interpret Engineering Drawings, Schematics, BOMs, and CMMs are essential to perform duties.
  • Strong negotiating skills is essential to be successful in this position.
  • Strong multi-tasking skills; ability to perform well under pressure in a fast pace environment.  
  • Strong problem solving skills are required, along with the ability to make decisions quickly with limited information.  
  • Work effectively as a team member and/or team leader.
  • Multicultural background is a plus.

Computer Skills:

  • Working knowledge with a PC (Word, Excel, PowerPoint, etc.) is required. 
  • SAP and Siemens Teamcenter experience is highly desirable.
  • Experience in the use of Catia V5 is highly desirable.

Travel Requirements:

Travel is not a requirement, however occasional travel may be requested for onsite trainings or onsite seat modifications/inspections. (Domestic and International)

You will be a perfect fit for our team if you are enthusiastic about innovative products, enjoy setting ambitious goals, love taking on responsibility, are motivated by an environment of appreciative, trusting collaboration, and have a strong creative drive. In return, we promise to give you the freedom to develop your potential with individual development opportunities and will provide you with the necessary competencies to increase your personal responsibility so that you can face the future together with RECARO.

Our recruiting team looks forward to receiving your application. Your personal information will be kept confidential. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business needs.